My account

Account settings

• Is it possible to change the currency of my account?
• How can I restore my password?
• How can I unsubscribe from your newsletter?
• What is two-factor authentication (2FA)? How can I enable 2FA?
• How to restore account access if you have issues with 2FA?

Account types

• What are swap-free accounts? Do you offer swap-free accounts?
• What account types are available?
• What is a retail client?
• What would I need to qualify as a professional client?

Closing your account

• How can I close my account?

Opening an account

• Can I have more than one account?
• In which currencies can I open an account?
• How do I open an account?
• How can I change my password?
• What is the minimum age to start trading?
• Why am I unable to switch to a live account?

Update account details

• How can I update my personal details on my account? I'm now married and changed my name/surname
• My date of birth is incorrect - need to update?
• How can I update my address?
• I've moved countries. I now live abroad. How do I update my details?
• How can I change the phone number on my account?
• How can I change my email address?

Verification

• What is a source of funds check?
• What documents can I provide to verify my source of funds?
• Why do I have to provide a proof of identity document?
• What documents can I provide as proof of identity?
• What type of document can I provide to prove my address?
• Why has my account has been suspended?

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