My account

Account settings

• Login via Liveness (live selfie) as 2FA alternative
• Why can't I log in?
• How to resolve a technical issue on Capital.com
• How to enable push notifications in the app
• How do we protect you if there’s a new device login on your account?
• How to change language

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Account types

• How to downgrade from Professional to Retail client?
• What are swap-free accounts? Do you offer swap-free accounts?
• What account types are available?
• What is a retail client?
• What would I need to qualify as a professional client?

Closing your account

• How can I delete my personal information after closing my account?
• How can I close my account?

Opening an account

• Can I open an account for my child?
• Can I have more than one account?
• In which currencies can I open an account?
• How do I open an account?
• What is the minimum age to start trading?
• Why am I unable to switch to a live account?

Update account details

• How can I update my personal details on my account? I'm now married and changed my name/surname
• How can I update my address?
• I've moved countries. I now live abroad. How do I update my details?
• How can I change the phone number on my account?
• How can I change my email address?

Verification

• How to confirm your email address
• Who is considered a ‘US person’?
• What if I don’t have all my address details?
• What is my post/zip code?
• Why was my proof of address rejected?
• Why was my proof of identity rejected?

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